Welcome to the Comcast RISE Recipient Portal!
Congratulations (again) on being selected as a Comcast RISE Recipient! This portal is where you will find information that will help you navigate the next 12 months of your Comcast RISE journey. This information will come in handy for the next year so, BE SURE TO BOOKMARK!
Your Comcast RISE grant package consists of 5 different prizes:
You can find more detailed information about each award below in the Your Awards section or by reaching out to your RISE Lead.
Before you can claim your award, please be sure to access and complete the Terms and Conditions form HERE. You will need to fill out and submit the single form containing:
You will not be able to receive any parts of your award until you complete and submit your documentation.
Phase 1 – Week of 9/4
Phase 2 – Week of 10/9
Grant Distribution (for all recipients) – Week of 10/23
Phase 3 – Week of 11/6
Comcast RISE Days – Early to mid-November for all recipients
Your Comcast RISE Education award includes 12-month access to a repository of self-service courses through our partner, LinkedIn Learning.
LinkedIn Learning is a portal with access to thousands of courses, articles, and videos taught by industry experts in software, creative, and business skills. As part of this award we’ve created a customized Comcast RISE Learning Journey with targeted content for small business owners like you – including how to navigate social media for business, preparing for tax season, and tips for scaling your business. All recipients will receive an email invitation to set-up your Learning profile in September. If you cannot locate this email, please reach out to your Comcast RISE Lead.
Once you’ve set up your Learning profile, you can access the learning journey at www.linkedin.com/learning.
Comcast RISE Consultation & Coaching services will be executed by our partner, Hello Alice. Hello Alice is a free platform enabling more than one million small business owners across the United States to measure and improve their business health. The company provides frameworks to help small businesses scale, get access to fair funding, and network with a diverse community of entrepreneurs across all 50 states.
As part of the Comcast RISE Consultation services, you’ll have access to:
When your cohort enters the Consultation award phase, you’ll receive an email from Hello Alice inviting you to a kick-off webinar. Prior to the webinar you’ll be asked to set up your Hello Alice owner profile and take your Business Health Score assessment, as these two steps are required in order to book your first session of coaching.
The webinar, hosted by Hello Alice, will provide an overview of the coaching and community offerings, and will provide instruction on how to access these benefits. The recording of the meeting will be offered if you cannot attend.
You can sign-in to your Hello Alice account at https://helloalice.com/
With the Creative and Media award, Comcast RISE recipients will receive a 30-second television commercial which will air on a 180-day television media campaign provided by Effectv, the advertising sales division of Comcast. This campaign will be customized to your chosen target audience for your business, and will air on top cable networks within your local geography.
When your cohort enters the Creative and Media award phase, you’ll receive an email from your Comcast RISE Lead with instructions and links to a Creative Intake Form and a Media Intake Form. Upon completion of these forms, our production teams use the information you provide along with supplementary music, graphics, and stock footage to begin work on your business 30-second TV commercial. The commercial will be emailed to you for final edits and approval, after which you’ll receive a link to download your final commercial. We recommend you use and share that video on your business website and social media sites.
Next, your Comcast RISE Lead will confirm with you the information you provided in the Media Intake form in order to select the target audience and geographies that will be most impactful for your business commercial to air. You’ll receive confirmation from your Comcast RISE Lead of the six month campaign start and end dates – get ready to start seeing your commercial on television!
A Comcast RISE Technology Makeover consists of 12-months of complimentary Comcast Business services as well as a complimentary package of computer equipment (inclusive of a combination of Dell laptops and Apple iPads). With your complimentary Comcast Business services, you can receive Internet Services, Voice Mobility and Comcast Business SecurityEdge cybersecurity monitoring.
Once your cohort begins the Technology Makeover Phase of your award package, you will be contacted by a Technology Makeover Consultant (TMC) to schedule a consultation. During your consultation, your TMC will work with you to understand which RISE Technology package best suits the needs of your business. They will also confirm the address where your equipment will be shipped.
Once you have decided on a package, your TMC will send you the Sales Order Agreement contract via Docusign for your review and signature. Please note that you will not be billed for your RISE services. However, if you opt to add on additional services that are not included in the RISE package, you will be responsible for making monthly payments for those services. After you submit your signed contract you will be contacted to schedule your service installation. (If you are an existing Comcast Business customer, you will receive a “Change of Service” email notifying you of your new services).
After your order is finalized, our team will submit your equipment order to our equipment vendor, Worldwide Technology. You will receive an order confirmation email once the order has been submitted and a shipping confirmation email (with tracking information) after your order has been shipped. Equipment will be shipped via UPS and will require a signature for delivery.
When your Comcast Business services have been activated, you will have 12 consecutive months of complimentary service. Towards the end of the 12-month period, our team will contact you to understand what your desired next steps are. The computer equipment will not need to be returned.
The Hello Alice team will oversee the execution of your $5,000 grant funding through Airbase, acting as your dedicated support to navigate you through the payment process and promptly address any concerns or questions you may encounter throughout the process. Upon completion of grant acceptance steps, an email will be sent to you from firstname.lastname@example.org in early November, containing an invitation to create your Airbase account. It is important to carefully follow the instructions below to successfully set up your account.
Please be aware that electronic deposit is the preferred method of payment. However, if we need to process your payment through a mailed check, it is crucial that you verify and ensure the accuracy of your mailing address in your Airbase account. During this time, you may receive reminder emails and texts from Hello Alice to complete any pending steps for payment.
Once your account is successfully set up and there are no issues, payment will be made by mid-November 2023. On the day of payment, you can anticipate receiving an email from email@example.com confirming that the funding has been processed successfully. If you have opted to receive notifications from Airbase, you may also receive a second payment confirmation. Please be aware that the availability of funds will depend on the processing times of your bank. If you have chosen to receive your payment via a mailed check, you should expect to receive it within 7-10 business days.
When will I receive my award?
What if I can’t accept my award during the designated phase?
Is there a cash alternative to the award services?
Are there any tax implications for accepting my award?
Where do I access my LinkedIn Learning account?
How long will I have access to my complimentary LinkedIn Learning account?
I’m having trouble logging into my LinkedIn Learning account. Who can I reach out to?
Who is Hello Alice?
What is the Business Health Score Assessment?
What is involved in the coaching offering?
How do I sign up for a coaching session?
Is there a deadline to sign up for my coaching session?
What should I expect to learn from my coach?
Who is my coach?
Can I switch coaches?
How long are my coaching sessions?
How many coaching sessions do I have in total?
Can I save one of my coaching sessions for another quarter?
What happens if I need to cancel or reschedule my coaching session?
How can I give feedback on my coaching session?
How will I know when it’s time to sign up for my next coaching session?
Can I get in touch with my coach in between sessions?
What should I do if I have a question about the coaching program?
What is the Hello Alice Comcast RISE community space?
How do I access the Hello Alice Comcast RISE community space?
What are the beginning steps to the production process?
If I missed capturing information on the initial intake form, should a new form be submitted?
What happens after the script is finalized?
What happens if I do not upload any creative materials?
What happens when a production draft is completed?
What is the turnaround time for completed commercial production?
Once my commercial production is complete, what is the turnaround time for a completed media campaign?
Can I use the commercial produced for me on my own websites and social media?
If my business is virtual, am I able to extend my reach to additional markets for my media campaign?
How will I know when and where my media campaign is airing?
Can I produce my own commercial or provide a commercial that my business already has?
If I am producing my own commercial, how long should that be?
What if a month has passed but I have not seen any traction with my business?
I am already a Comcast Business customer. Now that I’m a RISE Recipient, can I stop paying my bill?
What is included in my Technology Makeover?
Do I have to return the computer equipment after the program ends?
When will I get my monetary grant?
Do I have to pay back the $5,000?
What can I use my grant for?
Click below to download social media assets and in-store branding assets which can be printed to be displayed on storefronts, behind cash registers, etc.