FAQ

General FAQ

Representation, Investment, Strength and Empowerment.

Comcast is committed to fighting injustice and inequality against any race, ethnicity, gender identity, sexual orientation or ability throughout the US. It realized there was a unique opportunity to support the business community – specifically small and medium sized businesses using resources from Comcast Business and Effectv, the advertising sales division of Comcast Cable.

Yes; the current program eligibility initially is focused on Black, Indigenous, and People of Color (BIPOC)-owned businesses.

Comcast has been leaning in to support all small businesses throughout the pandemic and will use the learnings here to reinforce those efforts. Eligibility initially is open to include businesses owned by Black, Indigenous, and People of Color (BIPOC), because after Black-owned business, those are the groups hit hardest by the effects of the pandemic.

No, all businesses who fit the eligibility criteria outlined are encouraged to apply but must fall in the Comcast Business or Effectv footprint.

Comcast Business and Effectv service various markets in 40 states across the country.  The following states are excluded from the Comcast Business and Effectv footprints:

  • For Comcast Business Services: Alaska, Hawaii, Idaho, Iowa, Montana, Nebraska, Nevada, North Dakota, Oklahoma, South Dakota, Wyoming
  • For Effectv Services:  Alabama, Alaska, Arizona, Hawaii, Iowa, Kansas, Missouri, Montana, Nebraska, Nevada, North Carolina, North Dakota, Oklahoma, Rhode Island, South Dakota, Wisconsin, Wyoming

501c3 organizations, chamber organizations, educational institutions, political advertisers, marijuana dispensaries, manufacturers or retailers of drug paraphernalia, virtual MVPDs, Internet Service Providers and resellers, gun manufacturers or retailers, fireworks manufacturers or retailers, tobacco/vape manufacturers or retailers, illegal products or services providers or any adult entertainment organizations are NOT eligible to apply.

Yes, faith-based organizations are eligible to apply.

While letters of recommendation cannot be submitted in the application, applicants can list references throughout their responses.

Please reach out to: ComcastRise_Press@comcast.com

Comcast RISE Marketing & Technology Services FAQs

Eligible business owners can visit ComcastRISE.com to fill out an application.  The application for the current wave of services opened on Nov. 24, 2020 and will close on Feb. 7, 2021. Businesses that are selected to receive services will be notified on or around Feb. 28, 2021. The next wave of applications opens on Feb. 8, 2021, and will close on May 7, 2021. Businesses that are selected to receive services will be notified on or around May 28, 2021.

However, you can apply at any time, as the program is planned to run through Dec. 31, 2022, with subsequent selections on a quarterly basis.

Check ComcastRISE.com for the latest information and deadlines for submission.

Please see below for a list of revised eligibility requirements. There are variations between eligibility requirements for the levels of support. You do not need to be a Comcast or Xfinity customer to be eligible.

  • BIPOC-owned, small and medium-sized businesses
  • Owner is at least 18 years of age or older, and is the primary decision maker for, and is actively engaged in the day-to-day operation of the business
  • No more than 25 full-time and part-time employees for the Tech Makeover
  • No more than 100 full-time and part-time employees for the Consultation, Media and Creative
  • Cannot be a home-based business for the Tech Makeover
  • Established business operations for at least one calendar year
  • Registered to conduct business in one of the contiguous United States or the District of Columbia excluding the following:
    • For Comcast Business Services: Alaska, Hawaii, Idaho, Iowa, Montana, Nebraska, Nevada, North Dakota, Oklahoma, South Dakota, Wyoming
    • For Effectv Services: Alabama, Alaska, Arizona, Hawaii, Iowa, Kansas, Missouri, Montana, Nebraska, Nevada, North Carolina, North Dakota, Oklahoma, Rhode Island, South Dakota, Wisconsin, Wyoming
  • Business is independently owned and operated

Comcast RISE recipients will be selected to receive business services based on the qualitative and quantitative answers submitted.  A selection committee identified by Comcast will review all eligible submissions received during the contest period and use the following judging criteria to determine the top finalists: (i) completeness of the submission (ii) originality of submission; and (iii) persuasiveness of responses to questions provided on why the applicant should be considered for the Comcast RISE program.

Yes, all applicants who are not selected will hear from us and will be eligible for future phases of support. They will receive an email communication informing them that, while they didn’t receive consultation, media, creative production or tech makeover support in the current round, they will begin receiving free marketing insights and resources via our Comcast RISE newsletter. SMBs can apply for Comcast RISE support as many times as they would like.

This is a quarterly based program, with a rolling submission process, and recipients are chosen until the quarterly amount allotted is exhausted.  During the quarter, recipients will be contacted, via phone or email, and the fulfillment process will begin in an effort to provide the services as soon as possible to that business.  At the end of each quarter, an entire list of the recipients will be posted on the ComcastRISE.com website.  Services will be made available and fulfilled as quickly as possible within the quarter and timing varies based on service rendered.

A business can re-apply for the program to be considered for a marketing and technology service it has not received in previous quarters.

Yes, if a business received support previously, it is still eligible to apply for a monetary grant.

Yes, current Comcast Business customers and Effectv clients are eligible for all potential program benefits.

Employees, their immediate families (parent, child, spouse, and/or sibling, and each of their respective spouses, regardless of where they reside), and those living in the same households (whether or not related), of Comcast Corporation, and each of its respective parents, affiliates, and subsidiaries are not eligible to enter or win.

Comcast RISE recipients will receive one or more of the following business services:

  • Consultation: general business and marketing consulting providing insights on how to grow their business
  • Media: a linear TV media schedule, over a 90-day period from Effectv
  • Creative Production: turnkey :30 TV commercial production for their business
  • Technology Makeover: This will include some combination of Comcast Business Internet, Voice, cybersecurity malware protection and video surveillance services with no monthly service charge for up to a 12-month period and computer equipment form a selection of desktops, laptops or tablets. Tech Makeover services can only be awarded to one business location for a 12-month consecutive period.
  • Additional Benefits: marketing and data insights via the Comcast RISE monthly newsletter, as well as a virtual listing, including contact information on the Comcast RISE website to all eligible applicants

Applications windows are always on – if you miss the deadline for one window, the next window will immediately be open for accepting applications. Your application will automatically be considered the next quarter’s application pool.  If qualified and selected, you will be provided the business service that matches up with your stated business needs.

No. There is no ability to substitute business services with a cash equivalent for business services.

Recipients are responsible for all applicable federal, state and local taxes, if any, as well as any other costs and expenses associated with prize acceptance and services being provided under the program.  Recipients should consult their tax advisers to determine their tax consequences.

For Tech Makeover awards, winners may be subject to federal tax based on the value of Tech Makeover services and equipment. The approximate retail value of each Tech Makeover prize is $10,000. Winners are expected to provide the appropriate information for purposes of applicable tax forms. Comcast will issue 1099 Forms to all winners for the tax year in which the Tech Makeovers were received.

There are a select number of services that can be added to the Tech Makeover. The added services will be charged at current rates. The customer is responsible for the timely payment of all monthly charges and taxes of any additional services not included in the RISE program. If the customer defaults on payment of the additional services, the complimentary RISE services, as well as the additional services, will be disconnected.

Comcast RISE Investment Fund FAQs

The Comcast RISE Investment Fund will provide $5 million dollars of grants to hundreds of Black, Indigenous, and People of Color (BIPOC)-owned, small business. Beginning on March 1 through March 14, 2021, 11:59PM ET eligible businesses in Atlanta, Chicago, Detroit, Houston and Philadelphia specified areas can apply at www.ComcastRISE.com. A total of 100 grants per city, or 500 grants overall, will be awarded in May 2021. The Investment Fund is the latest extension of Comcast RISE, the multi-year, multi-faceted initiative launched in October 2020 that initially focused on black-owned, small businesses and then extended to BIPOC-owned to help those hardest hit by COVID-19.

Studies show that BIPOC-owned small businesses have been particularly hard hit by the pandemic, and recent research by JPMorgan Chase Institute found that Atlanta, Chicago, Detroit, Houston and Philadelphia – all areas Comcast serves – had sharp declines in local commerce spending. Additionally, the majority of applications for the Comcast RISE marketing and technology services are from these five cities. However, it is important to note that eligible businesses across the country are eligible to apply for the Comcast RISE marketing and technology services.

Eligible business owners can visit ComcastRISE.com to fill out an application from March 1 – 14, 2021. Recipients will be announced on or around April 27, 2021. Grants will be awarded in May 2021. Check ComcastRISE.com for the latest information.

In addition to being located in one of the five markets listed, please see below for a list of eligibility requirements. There are variations between eligibility requirements for the levels of support. You do not need to be a Comcast or Xfinity customer to be eligible.

  • BIPOC-owned, small and medium-sized businesses
  • Owner is at least 18 years of age or older, and is the primary decision maker for, and is actively engaged in the day-to-day operation of the business
  • No more than 25 full-time and part-time employees
  • Established business operations for at least three (3) years
  • Business is independently owned and operated
  • Registered to conduct business in one of the contiguous United States and based in either Atlanta, Chicago, Detroit, Houston or Philadelphia
  • Businesses must be in the following geographic locations to be eligible: Atlanta, GA (Clayton, Cobb, DeKalb, Fulton, and Gwinnett Counties); Chicago, IL (Cook County including the City of Chicago); Detroit, MI (also including Hamtramck and Highland Park, MI); Houston, TX (Harris and Fort Bend Counties); and Philadelphia, PA (City of Philadelphia and City of Chester.)
  • Small business must be owned by an individual eighteen (18) years of age or older as of the start of the Contest Period that also meets the following eligibility requirements:
  • Owner identifies as Black, Indigenous, or a Person of Color;
  • Person who owns the business is the primary decision maker for, and has been actively engaged in the day-to-day operations of the business;
  • Owner owns at least 51% of the equity of said business;
  • Business is independently owned and operated, and or business owner is an independent contractor, self-employed or sole proprietor;
  • Business has engaged in active daily operation for at least three (3) years;
  • Business does not fall into any of the following categories:
    • Non-profit;
    • Chamber of Commerce;
    • Educational Institution;
    • Political advertiser;
    • Marijuana dispensary;
    • Manufacturer or retailer of drug paraphernalia;
    • Virtual MVPD;
    • Internet Service Provider;
    • Gun manufacturer or retailer;
    • Fireworks manufacturer or retailer;
    • Tobacco/vape manufacturer or retailer;
    • Illegal products or services provider;
    • Adult entertainment company
  • Business employs less than or equal to twenty-five (25) employees (including full-time and part-time employees);
  • Employees of Comcast Corporation, and each of its respective parents, affiliates, and subsidiaries are not eligible to enter or win;
  • Only one submission per business owner; and
  • Business owner has no prior felony convictions, tax-related convictions, or child support delinquency convictions.

Employees of Comcast Corporation, and each of its respective parents, affiliates, and subsidiaries are not eligible to enter or win.

Business in Clayton, Cobb, DeKalb, Fulton, and Gwinnett Counties are eligible to apply.

Business in Cook County including the City of Chicago are eligible to apply.

Businesses in the cities of Detroit, Hamtramck, and Highland Park, MI are eligible to apply.

Businesses in Houston area’s Harris and Fort Bend Counties are eligible to apply.

Businesses in the City of Philadelphia and the City of Chester are eligible to apply.

If this business operates as a sole proprietor within the geographic limits defined in the Terms & Conditions it is able to apply.

Yes, if you received a monetary grant, you are eligible to apply for marketing and technology services, as well.

Businesses who are selected to receive services will be announced on or around April 27, 2021. Check ComcastRISE.com for the latest information. The grant will be awarded in May 2021.

If you miss the deadline for monetary grant submission, you can apply to receive marketing and technology services.